Where are margins changing?
See margin on each call, and check inbound providers' originating-minute invoices against your own call records.
Reporting & Analytics
Understand every call.
See usage, cost, revenue, margin, and call quality in reports you can build without SQL. RT/VUE brings call records from your switches, carriers, and other supported sources into one place. Give operations, finance, and vendor-management teams the information they need to investigate problems, check invoices, monitor performance, and make better decisions.
10B+call records processed per month through RT/VUE
70+call record formats supported
The problem
Finance, support, and legal all need something from the call records. They ask operations, and operations builds another report. Meanwhile the questions that matter, such as which vendor is slipping or where margin went, wait for someone with database access.
Questions RT/VUE answers
Which vendor is degrading?
Compare post-dial delay, jitter, packet loss, MOS, and other RTP summary data included in your call records for each ingress and egress.
Which customer is driving the traffic spike?
Group and filter by any field to find the source.
Why did ASR or PDD change?
Compare today against your trend baseline.
What actually happened during an incident?
Search for any call and review the call record, including available RTP quality summary data such as MOS, jitter, and packet loss.
Answers for every team
Operations.
Quality, capacity, and rejects, by vendor and route.
Finance.
Margin and vendor reconciliation, with line-item matching and dispute tracking.
Vendor management.
Which vendors perform, and which bills don't match the traffic.
Compliance.
Jurisdiction reports and STIR/SHAKEN counts that support regulatory reporting and compliance reviews.
Management.
An executive dashboard that shows how the network and the business are doing.
Technical detail
- Quality: post-dial delay and available RTP summary data such as jitter, packet loss, MOS, and NER, per call and aggregated.
- Jurisdiction and regulation: jurisdictional classification, payphone surcharge tracking, and regulator-friendly reporting.
- Enrichment: LERG data joined to every record, and flags for spoofed sensitive numbers and invalid ANIs.
- Granularity: reporting down to one-minute detail, with customizable retention.
The products
RT/VUE
Understand your traffic
Brings call records from your switch, carriers, and billing system into one place, with 70+ formats supported. Use the built-in report library, or build your own with no database access and no SQL, then save, share, and schedule reports by email or SFTP, or export to Excel.
Guardian
Monitor traffic, margins, and emerging risks
Guardian adds monitoring and alerts to RT/VUE. Watch for high-cost or international traffic appearing, changes in margin as the traffic mix shifts, and short-call percentages against carrier contract thresholds. Use the call-record evidence to investigate unusual traffic and support your own robocall mitigation work. Guardian alerts; it does not block calls.
Reporting & Analytics
Your call records. A clearer view of your business.
What questions about your traffic are difficult to answer today? Whether you're investigating carrier performance, reconciling invoices, evaluating margins, or troubleshooting an operational problem, bring us your challenge. We'll help you explore how RT/VUE can turn your call records into useful answers.
Email us about RT/VUERT/VUE is available on its own. Guardian adds monitoring and alerts to RT/VUE; Carrier Connect and Pathfinder are available separately.